Refund Policy
Last updated: July 6, 2026
Our Satisfaction Guarantee
Your satisfaction matters to us. If you are not fully satisfied with your purchase, you may be eligible for a refund or replacement under the conditions described below.
Eligibility
Refund requests must be made within 30 days of delivery. For safety and hygiene reasons, opened or used consumable products may only be eligible for a refund if they arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will arrange a replacement or full refund at no additional cost to you.
How to Request a Refund
To start a refund, email support@naturalcannabisoil.shop with your order number and reason for the request. Our team will respond with next steps within 1-2 business days.
Processing Time
Approved refunds are processed to your original payment method within 5-10 business days. Depending on your provider, it may take additional time for the funds to appear.
Non-Refundable Items
Clearance items, gift cards, and shipping charges are non-refundable unless the return is due to our error.